The city and the address
The full service address, or the nearest cross street if you would rather not type it out. This is what decides attendance.

Contact us
Requests are handled in writing so every detail stays on record. Send the address, the city and what has failed, and we reply by email with what the job involves and when a technician can attend.
Service request
This form goes straight into the dispatch queue. Requests are monitored around the clock, so an out-of-hours job is picked up straight away.
Before you send
None of it takes long, and all of it changes what the technician loads before setting off.
The full service address, or the nearest cross street if you would rather not type it out. This is what decides attendance.
“Key snapped in the cylinder”, “cylinder spins without opening the door”, “keys locked inside the car”. Plain words beat technical terms.
A storefront narrow-stile lock and a house deadbolt need different hardware and different tools on the van.
Photo identification matching the address, a utility bill, or a landlord, manager or neighbour who can confirm you belong there.
Map
The map opens on our dispatch base in Strongsville, Ohio. If your address is nearby, send the request and we will confirm attendance.